PlanPlus™ Agreement Terms:
PlanPlus™ Essentials Edition will automatically renew at the current cost advertised based on the elected payment schedule (monthly or annual). PlanPlus™ Business Edition (CRM) will automatically renew based on the current pricing model and will be adjusted for minimum licensed users and any add-on features. For CRM customers please contact support for any account changes at support@planplusonline.com. All Agreements will be considered to be in effect until canceled. Please see Cancellation Policy requirements to avoid any additional fees or prorated refunds. For all products we reserve the right to reasonable annual price increases. (End User License Agreement)
Delinquent Accounts
The PlanPlus™ Online Team reserves the right to suspend the customer’s account if not paid by the due date. PlanPlus Online may choose, at its option, to let delinquent accounts remain active. The customer will remain liable for all account charges until the account is canceled. Accounts must have all payments current for data to be exported. Overdue payments may, at PlanPlusOnline discretion, accrue a late fee of 1.5% of past due balance per month. If legal action is required to procure overdue payments from a customer, the legal and collection costs may be added to the overdue balance.
PlanPlus™ Implementation / Customization
All fees for Implementation / Customization Services will be due in advance. Work may begin on the account as soon as a Statement of Work has been agreed to and signed by customer. Refunds will not be given for services that have already been delivered. Due to the uncertain nature of services engagements, the customer assumes the risk that additional costs may be required to meet the customers specific tastes and preferences.
Canceling or Rescheduling a Scheduled Training or Coaching appointment: A minimum of 24 hours notice is requested to reschedule or cancel a training event. We reserve the right to bill for hours not rescheduled appropriately.
All Service purchases or retainers for hours expire 365 days after initial purchase, unless otherwise agreed to in writing.
Payment
All payments must be made by the end of the billing period. Accounts will be billed for all Allocated Licenses in the account. Payment is expected via credit card (Visa, MasterCard, and American Express) or EFT (electronic funds transfer). In some cases, invoice billing may be acceptable. Contact a sales rep for details.
Cancellation and Refunds
No-Fault Cancellation: You may cancel at any time and no further charges will be due, however, no refunds will be issued for previous amounts paid. If you choose to cancel, you may cancel from within your PlanPlus™ account or by contacting our support team. If you request cancellation via email your cancellation request may take up to 14 days to process. If the next billing date is within 2 weeks, it is highly recommended that the cancellation is done from within the account to avoid additional charges. Annual Agreements require payment of balance due at the time of cancellation. If you choose to cancel via email, contact Customer Support at support@planplusonline.com and include in the subject line “Cancel Account”.
For questions, please contact:
COMPLETE xRM
Phone: 801.438.3460
Attn: PlanPlus Online – 2255 E Sunnyside Ave #581016, Salt Lake City, UT 84158
E-mail: support@planplusonline.com