All payments must be made by the end of the billing period. Accounts will be billed for all Allocated Licenses in the account. Payment is expected via credit card (Visa, MasterCard, and American Express) or EFT (electronic funds transfer). In some cases, invoice billing may be acceptable. Contact a sales rep for details.
Cancellation requests must be made 10 days before the agreement renewal date in order to avoid automatic renewal and the related billing charges. You may cancel from within your PlanPlus™ account or by contacting our support team. If you request cancellation via email your cancellation request may take up to 14 days to process. If the next billing date is within 2 weeks, it is highly recommended that the cancellation is done from within the account to avoid additional charges. Annual Agreements require payment of balance due at the time of cancellation.
COMPLETExRM may issue refunds on a discretionary basis in some circumstances. Requests for refunds must be received within 90 days of the corresponding payment. Our products have a 14-day trial period which if canceled prior to the 14th day you will not be charged. If you elect to cancel service and you are paying an annual contract billed monthly you will be required to pay a Termination Fee equal to 70% of the remaining balance of your contract.
As an illustration, if your annual contract billed monthly has been in operation for 6 months billed at $25 per month and you cancel your contract, you will be responsible to pay $105 as a Termination Fee (6 months X $25 X 70% = $105). The Termination Fee will be due and payable the day of cancellation.
Contact Information For questions, please contact,
Attn: PlanPlus Online – P.O. Box 4229, Salt Lake City, UT 84110