Here's a simple statistic: 100% of companies have “a culture.” Whether you deliberately cultivated it, or it simply emerged and evolved on its own, your company has a culture. But what is company culture? Culture has huge implications for any organization, and it can ultimately make or break your business. However, many companies don't examine, evaluate, [...]
Let’s face it: not every boss out there is perfect at delegating. Not every boss is perfect at communicating. Sometimes your manager will make suggestions or request actions that don’t make a whole lot of sense or don’t seem to fit into your current priorities. There may be times when you are buried and your [...]
I recently had a kickoff meeting with one of our customers, and it was quite refreshing. These meetings are sessions where our Professional Services delivery team meets with a customer’s key stakeholders to “kickoff” a PlanPlus Online CRM implementation. In this particular meeting, the leader on the customer side began the session with a bit [...]
We’ve all been there. It’s 5 p.m. and the workday has somehow raced past you without allowing you enough time to tackle what needs to be done. Twenty emails in bold type stare at you impatiently from your inbox, while you ponder if the three voicemails left on your phone during lunch can wait for [...]
The Dangers of Taking “Simple” for Granted These days, many cloud-based CRM software applications are pretty simple to use. In fact, many software vendors have done such a good job of touting the simplicity of their applications, with terms like “ease of use” and “user friendly”, that some of their customers take implementing and using [...]
One of the most important decisions to make in having a successful rollout for your Customer Relationship Management software is to choose the right administrator. This seems like a simple step, and often it is overlooked or underestimated. Some organizations and particularly small businesses may think, “We don’t need an administrator” or “we will all [...]
Are you an organized person? We hope so. Of course, there are numerous degrees of organization. If you're familiar with martial arts, you know that most disciplines will have different degrees or colors of belts based on the level of skill that a person's demonstrated. You might start out as a white belt, move to [...]
Organizational culture can be difficult to define because its meanings and varieties can be as numerous as the companies that exhibit it. In the most general sense, however, organizational culture represents our group behavior and our shared values. It drives the way that we interact within an organization and the way we interact with external [...]
I'm a huge advocate of goals! Goals have tremendous power. In fact, goals have the power to focus the potential of mankind. Goals have the potential to send a man to the moon, to cure cancer, and to change lives. Unfortunately, in much the same way that nuclear power can be used to power cities or [...]
The difference between a business that achieves consistent greatness versus a business that achieves occasional goodness is well-executed systems and processes. Creating functional and friendly systems in every department is essential in today’s business environment. It's vital that companies create user-friendly manuals and training programs to encourage individuals to put systems and processes in place in order to [...]
The habits you develop can have a huge impact on virtually everything in your life--including what you have, what you become, and the company you keep. Developing good habits can help you make positive changes in your life, and it can make a difference in how you perceive others, tackle challenges, and accomplish goals. When [...]
Productivity is the buzz word of the business world. While it is something the average employee works toward, it can often be confused with simply being busy. Busying oneself with extraneous tasks does nothing to help the company go forward and may actually hold it back from real growth. There are few key elements of [...]
