Understanding customer needs is the key to success in any business, but some of the biggest mistakes that companies make are failing to understand those needs and failing to meet customer expectations. This can cause problems ranging from poor customer service to misguided product development, and it can lead inevitably to stagnant or declining sales. [...]
What exactly is a project vs process, and how are these two things different? Which one is better? And what do project and process management involve? There are advocates of both projects and processes as keys to business performance, and there’s been considerable emphasis on project management and process management in recent years. To [...]
Its still that start of the new year, lots of businesses are implementing or gearing up for their 2015 marketing strategy that they have so carefully planned last year to increase revenue, gain more customers or to show the new products they have. Sometimes you have a good idea, and sometimes businesses are stuck. Here [...]
Transparency, values, and traditions are three keys to use when trying to understand your company culture. Transparency is Key Element When you go through a change, it’s bound to be a bit of a whirlwind. Start-ups might be used to move at a fast pace, but that gets amplified as your business grows. With so much [...]
As various holidays wind down and we head into the New Year, many of us will make resolutions to implement positive changes and improvements in our personal lives during the coming year. The New Year is also a great time to make resolutions in business; to roll out new initiatives on an organizational level and [...]
If there was one question that I wish I would get more often it's this: What is the difference between a Contact Manager and a CRM? You may have heard the term contact management as it relates to software for managing interactions with your customers or clients. Most “Contact Managers” or Contact Management Software will [...]
Whether there is one salesperson or 1,000 salespeople outfitting your front line, it’s important that they have the right tools to convert opportunities into sales and ensure your company’s success. Working with your salespeople to identify their needs and provide these tools is the most efficient way to ensure that a company’s sales interactions and [...]
http://youtu.be/hXNgOHjMJec The PlanPlus Online Form Builder is a great tool to generate new leads for your business and track them in your PPOL account. Benefits Integrate your lead collection with your lead follow up for greater efficiency. Eliminate time wasted on double entry data. Improve lead conversion by automatically assigning them to the right people. [...]
What separates the successful people from everybody else? Is it “Habits.” I like to call them “Rituals.” What are your rituals—Physical? Emotional? Intellectual? Spiritual? If you are physically fit, you would have the ritual (habit) of working out and eating well. Emotionally angry people tend to get angry. What energy do you find yourself practicing [...]
In his influential book, The 7 Habits of Highly Effective People, Stephen R. Covey outlined the difference between principles and values. In Covey’s view, principles are rules or laws that are permanent, unchanging, and universal in nature. Values are internal and subjective, and they may change over time. What are principles? For Covey, principles are [...]
I recently had a kickoff meeting with one of our customers, and it was quite refreshing. These meetings are sessions where our Professional Services delivery team meets with a customer’s key stakeholders to “kickoff” a PlanPlus Online CRM implementation. In this particular meeting, the leader on the customer side began the session with a bit [...]
We’ve all been there. It’s 5 p.m. and the workday has somehow raced past you without allowing you enough time to tackle what needs to be done. Twenty emails in bold type stare at you impatiently from your inbox, while you ponder if the three voicemails left on your phone during lunch can wait for [...]
